Returns or Replacement

Our policy lasts 15 calendar days. If 15 days have gone after you received it, unfortunately we can’t offer you a refund or replacement.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Read more Black Shark after-sales policy here.

Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at global.support@blackshark.com.

Shipping

To return your product, you should contact global.support@blackshark.com. first, or visit https://help.eu.blackshark.com./hc/en for more details.

No-restocking to be charged to the consumers for the return of the product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Events Beyond Reasonable ControlNeither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

No Waiver

We retain our rights to take action at any time in the event of failure to comply with these terms.

Trademarks and copyright

Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

Disclaimer

We are not liable for any loss or damages that may arise from using our services.

Changes

We reserve the right to update this document at any time without prior notification.

Last Update: November 9, 2018.