Overview

FAQs

• Where do you deliver?

  We only delivery to the countries or regions listed below:

  Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

  Many of our customers in other countries or regions use friends or mail-forwarding services to receive their order, but Black Shark does not officially support or endorse third-party services.

  If your country or region isn't covered yet, don't worry - we are constantly expanding our efforts to reach Black Shark fans all over the world. Tune into the Black Shark Forums, Facebook and Twitter to keep on top of news releases.

• Where will the order be shipped from?

  We will ship your order from our nearest warehouse in Europe.

• What payment methods do you accept?

  Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquires, please contact your issuing bank for more information.

• What is the warranty policy for the Black Shark devices?

  Please visit our Black Shark Term of Sales webpage or contact us for more information regarding warranty and customer support options: global.support@blackshark.com

• When will my pre-order ship?

  The Black Shark Gamepad 2.0 will ship on December 31. You will be notified by email when your product has shipped.

• Where is the warranty valid?

  Currently, the Black Shark phone is only officially sold in the EU and UK. Warranty claims can only be made in these regions:

  Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

• How do I repair or return my device?

  If you have any issues with your #BlackShark order, drop us a line at global.support@blackshark.com. We're here to help.